Patient Engagement

Physicians at all eight of its hospitals can use one viewer to see almost all clinical imagery. Patients can view images in the patient portal, too – and 11,000 do so each month.

Nearly half of U.S. counties have no cardiologist nearby. A telecardiologist working at the heart of virtual care and cardiology today shows how the technology is helping with this and other challenges.

CareEvolution's asthma management tool creates a baseline of data and notifies patients of significant changes, helping them better manage their condition, explains Dr. Bronwyn Harris, chief transformation officer.

The hospital will also be aiming for Stage 7 INFRAM soon.

As patients become more informed consumers of healthcare services, they need healthcare content and digital health tools that can help them make more educated care decisions.

Patient engagement platforms keep patients connected to care teams through user-friendly portals, apps and virtual visit platforms, offering a customizable experience.

Cherish Health's tool can help monitor patients who may not want to, or remember how to, enter their own data into a health app, says Sumit Nagpal, the company's CEO.

"On average, only half of patients with chronic disease adhere to their care plans and medications as instructed," says one doctor. "Patients expect on-demand support, and that is not how most health systems operate today."

With the EHR technology, the health system achieved a new patient acquisition boost of 19% through its website and has quadrupled its online booking completion rate.

The hospital's central goal of improving patient engagement and care quality has helped it achieve Stage 7 on the AMAM maturity model and more. Jong-Soo Choi, CTO of the Korea health system and a HIMSS25 Changemaker, explains.