Patient Engagement

Kaiser Permanente's Surya Shenoy, a clinical informatics consultant, says HIMSS' vision and mission inspire her to keep human connection at the core of her service to patients and mentees.

The Korean hospital has fully automated its online medical records issuance system to improve the patient experience.

The round-the-clock service, powered by technology from Fabric and integrated with Castlight's benefits navigation app, offers chat-based visits delivered by licensed physicians and nurse practitioners.

UC San Diego Health works with clinicians, patients, designers and IT teams to develop digital tools that improve patient experience, says Keisuke Nakagawa, director of strategic impact at UCSD and a HIMSS25 Changemaker.

In the test, 74% of clinicians said the ambient and genAI technology reduced their levels of burnout and 95% wanted to continue using the technology. Further, clinicians used 25 non-English languages.

Healthcare organizations need to increase revenue while cutting expenses and find ways to personalize the patient experience.

Sara Luisa Mintrone, chief marketing officer for the Dedalus Group, believes that, since the pandemic, patients want to participate in their own care rather than passively waiting for treatment decisions to be made for them.

Physicians at all eight of its hospitals can use one viewer to see almost all clinical imagery. Patients can view images in the patient portal, too – and 11,000 do so each month.

Nearly half of U.S. counties have no cardiologist nearby. A telecardiologist working at the heart of virtual care and cardiology today shows how the technology is helping with this and other challenges.

CareEvolution's asthma management tool creates a baseline of data and notifies patients of significant changes, helping them better manage their condition, explains Dr. Bronwyn Harris, chief transformation officer.