Patient Engagement

The hospital will also be aiming for Stage 7 INFRAM soon.

As patients become more informed consumers of healthcare services, they need healthcare content and digital health tools that can help them make more educated care decisions.

Patient engagement platforms keep patients connected to care teams through user-friendly portals, apps and virtual visit platforms, offering a customizable experience.

Cherish Health's tool can help monitor patients who may not want to, or remember how to, enter their own data into a health app, says Sumit Nagpal, the company's CEO.

"On average, only half of patients with chronic disease adhere to their care plans and medications as instructed," says one doctor. "Patients expect on-demand support, and that is not how most health systems operate today."

With the EHR technology, the health system achieved a new patient acquisition boost of 19% through its website and has quadrupled its online booking completion rate.

The hospital's central goal of improving patient engagement and care quality has helped it achieve Stage 7 on the AMAM maturity model and more. Jong-Soo Choi, CTO of the Korea health system and a HIMSS25 Changemaker, explains.

The new telemedicine site offers extremely short wait times and enables providers to see nearly twice as many patients as they would in the same period for in-person visits. And it beats the overhead and infrastructure costs of a new physical location.

Dr. Colin Banas, chief medical officer at DrFirst, says mental health providers quickly adopted telehealth during the pandemic. Now he says he thinks AI agents can help understaffed offices with triage and prescription management.  

Nursing leaders are embracing digital tools that streamline workflows and improve unique connections with patients, says Mary Joy Garcia-Dia, DNP, program director of nursing informatics at NewYork-Presbyterian Hospital and a HIMSS25 Changemaker Awardee.