Bill Siwicki

The health systems' MyCare Anywhere app fuses the Epic EHR, MyChart, telemedicine, expert health content, self-guided health journeys and more. MetroHealth has done 27,000 virtual visits with thousands of referrals in the first year.

Informatics leaders also have to be closely invested in their organization's goals, says Dr. Robert W. Warren, who offers advice drawn from a long career on bridging clinical and technological roles, making tough decisions and being a team leader.

Artificial intelligence alone is not the answer, says Charles Worthington of the U.S. Department of Veterans Affairs. Connecting AI-enabled insights like risk scoring to a larger healthcare program is what helps move the needle on outcomes.

The payoff behind artificial intelligence, the expertise of virtual CISOs and the tactics of successful device management – Peyman Zand, chief strategy officer at healthcare consulting firm CereCore, spells out the benefits and the challenges.

Dr. Natalie Pageler, CHIO at Stanford Medicine Children's Health, discusses some factors for artificial intelligence deployments in this complex care modality and describes how applications such as ambient AI differ in pediatric and adult settings.

Heart to Heart Hospice has achieved three of its top priorities, including reducing documentation time by almost 30 minutes and improving care planning – which speaks to the operational and compliance impact the technology has delivered.

The virtual care organization did so with help from Baton Health, which used its credentialing technology platform to scan for licenses across the country and fill in gaps.

Lurie Children's Hospital CAIO Rajiv Kolagani says managing artificial intelligence is both an art and a science – and requires buy-in from everyone. He points to one recent win among several: an AI-powered system that reduces chart review from days to minutes.

Billing time at Mountain Laurel Medical Center dropped by 19%, going from 4.2 days down to 3.4 days. Collections increased by 20%. Analytics helped with tracking value-based contracts and optimizing workflows. And no one is working 80-hour weeks anymore.

Clinicians are seeing a reduction in time spent on chart prep by up to 2.5 hours per day. And the organization has achieved an 84% addressed rate for all coding suggestions given to a provider within a patient encounter to enhance documentation.