Patient Engagement

Advocate Health uses a FHIR-enabled integration with its electronic health records to get customized information to patients before, during and after more than 200,000 annual well-child exams – achieving a 30% lift in patient engagement.

A new chatbot on its mobile health app features AI-based avatars that can communicate synchronously with patients through text, voice, or video chat.

The HIT landscape is evolving toward tools that support tangible improvements in direct care delivery, diagnostic accuracy and the preservation of meaningful human connections, Kem Graham of EHR vendor CliniComp says at HIMSS25.

AI and other digital tools are easing cognitive burdens for clinicians and enabling leaders to reallocate staff to higher-value tasks, says Whende Carroll, clinical informatics advisor at HIMSS.

Houston Methodist Hospital is using text messaging, voice technology and generative AI predictive analytics to drive patient-centered care.  

The Data: Elemental to Health campaign has been focused on public health surveillance to facilitate an immediate response to health threats.

The technology, known as Bynahm, is designed to bridge the distance among hospitalized patients and their loved ones, using automation and VR to streamline communication and provide immersive experiences.

Also, Northeast Health Wangaratta has upgraded its EMR system.

The pre-conference event will offer sessions on patient engagement, the digital divide, SDOH, public health, climate and more. Matt Bishop of Open City Labs and Evelyn Gallego of EMI Advisors offer a preview.

Dr. Zafar Chaudry also discusses how the hospital first trains all staff on up-and-coming tools: Everyone takes an AI course.