Patient Engagement

Learn how these smart technologies can reduce clinicians’ stress and bring the right treatment to the right patient at the right time in this Stryker executive brief.

When hospitals and health systems can integrate pertinent patient data into electronic health records (EHRs), they can deliver better patient outcomes at lower costs. However, managing unstructured patient data such as medical images and scanned records from outside providers poses a challenge to achieving this goal.

According to recent  HIMSS Market Insights research, healthcare leaders’ top goals are improving patient outcomes and optimizing clinical workflows and performance. However, managing unstructured data, medical images and other content, as well as the inability to exchange information with stakeholders outside their own systems, are major obstacles to meeting these goals.

This webinar will focus on a sweet spot for the business impact of Gen AI, namely, customer service. We will talk about big trends and show you a radically new way to adopt Gen AI and KM together in a risk-free manner and create quick business value. Additionally, we will showcase a compelling case study from a healthcare industry innovator and leader, illustrating how they transformed their customer service operations using eGain’s top-rated AI knowledge platform.

While businesses in other industries are deploying AI to improve consumer experiences, McKinsey and Harvard research shows that many healthcare organizations (HCOs) are reluctant to adopt AI partly because of distrust in the technology. As healthcare continues to transition to value-based care models, patient relationship management (PRM) is essential for improving patient outcomes and bringing financial benefits for HCOs, and AI will become a powerful tool in meeting these goals. This eBook explains how omnichannel, AI-driven virtual assistance supports long-term, meaningful patient relationships.

For call center customers, a great experience starts with skilled, efficient, experienced agents. Most agents need access to multiple channels and apps simultaneously: internal interfaces like a CRM and knowledge base as well as external engagement channels like social media and web chat accounts.

Healthcare organizations (HCOs) continue to face challenges in hiring and staffing retention, compounded by patients’ shifting expectations. Best-in-Class HCOs with “next-gen” patient care programs that deliver excellent clinical results and patient experiences through deploying artificial intelligence (AI) and automation are seeing significant performance success. This eBook explains how Aberdeen’s research identified these Best-in-Class HCOs, as well as defining the technologies these organizations are using to help them proactively meet patient needs throughout the care journey.

"Through my involvement with HIMSS Europe and EMRAM stage 7 validations, I’ve observed that the most successful organisations in healthcare IT are those with a stable, digital-savvy culture."

Healthcare organizations face risk in not delivering exceptional consumer experiences. Those that don't prioritize customer relationship management may find it harder to maintain their competitiveness.

AHRQ is helping the transition towards evidence-based recommendations to guide clinical decision-making that incorporates patients' needs and preferences.