Patient Engagement

Public health services in South Australia and Melbourne are set to implement a digital patient flow management platform.

Oklahoma Heart Hospital's David Miles talks all-digital's impact on care delivery, patient experience and healthcare outcomes – and much more.

Improving the care experience through technology is at the core of the cardiovascular center's values, says its CIO – who describes how the two-hospital system uses patient feedback to focus on optimal care delivery, and has the accolades to prove it.

SMC Telogorejo Hospital has introduced a chatbot as part of its contact centre, which was found to be particularly helpful for its senior patients, notes president director Dr Alice Sutedjo Lisa.

The third extension of pandemic-era telehealth flexibilities through the end of next year will give the agencies time to promulgate final regulations and providers time to comply, the agencies said.

Also, the Victorian Virtual Emergency Department has launched a new patient portal which already helped reduce duplicate records by a tenth.

The companies developed a five-episode video series to give guests and members tips on enhancing sleep quality when they're on the go.  

The agency is proposing telehealth access grants to establish fixed, secure environments outfitted with reliable internet and secure video that connect veterans hobbled by the digital divide to health services.

The CEO of a telehealth services provider explains why patients being seen remotely by physicians first can also help with accessibility, data integrity and consistency.

The number of telehealth services provided by Children's Mercy Kansas City is astounding. And they get tremendously high patient satisfaction scores. The health system's nurse director of telemedicine offers a detailed tour, with some key advice for her peers.