Patient Engagement

While businesses in other industries are deploying AI to improve consumer experiences, McKinsey and Harvard research shows that many healthcare organizations (HCOs) are reluctant to adopt AI partly because of distrust in the technology. As healthcare continues to transition to value-based care models, patient relationship management (PRM) is essential for improving patient outcomes and bringing financial benefits for HCOs, and AI will become a powerful tool in meeting these goals. This eBook explains how omnichannel, AI-driven virtual assistance supports long-term, meaningful patient relationships.

For call center customers, a great experience starts with skilled, efficient, experienced agents. Most agents need access to multiple channels and apps simultaneously: internal interfaces like a CRM and knowledge base as well as external engagement channels like social media and web chat accounts.

Zumba's fitness instructors will be trained in Noom's psychology and human coaching methodologies and be behavioral change coaches on Noom.

Sam Amory, managing director for Dedalus AMEA, says more patients should be open to sharing their healthcare data so they can better understand their own health.

Through a new telehealth partnership with Trustmark Small Business Benefits, employees can access nonoperative musculoskeletal care to address muscle and joint pain.

A prehospital health information exchange in Michigan that provides bidirectional interoperability will bridge ambulatory data gaps and enhance care coordination en route to the hospital and during post-discharge care transitions.

Adding long-range healthcare drones into prescription delivery and lab services, along with supporting health-at-home programs, can reduce care costs and delays, and improve patient experiences, says Keenan Wyrobek, cofounder of Zipline.

The initiative is focusing first on extreme heat events to provide timely excessive heat alerts and tailored outreach to at-risk patients.

New insights from a recent roundtable discussion see stakeholders recognizing the need to balance the promise of artificial intelligence with "ethical considerations, patient engagement and robust regulatory frameworks.

The health system deployed comprehensive virtual care devices in all of its urgent care clinics, vastly improving the patient and provider experiences and boosting the bottom line.