RingCentral

According to an IQVIA study, U.S. patients made 10 times more digital health visits in March 2021 than March 2020, showing that patients have come to appreciate telehealth’s speed and service. Adopting omnichannel patient communications enables healthcare organizations (HCOs) to connect with patients according to their communication preferences.

With a majority of healthcare organizations lacking proper technology to address HIPAA compliance, it’s imperative that quick action is taken to avoid serious security and data privacy breaches. Our comprehensive guide provides you with all you need to know to address this time-sensitive issue.

Telehealth is evolving. This is the story of how cloud communications technology provides previously impossible links between patients, providers, payers, and all aspects of a care journey.

For call center customers, a great experience starts with skilled, efficient, experienced agents. Most agents need access to multiple channels and apps simultaneously: internal interfaces like a CRM and knowledge base as well as external engagement channels like social media and web chat accounts.

Across industries, IT leaders’ top priorities include eliminating unnecessary expenses, boosting efficiency and generating revenue through improved customer experiences. Implementing a unified communications platform like RingCentral’s can help businesses modernize their practices and realize these goals.

According to a Forrester report, RingCentral’s unified communications as a service (UCaaS) and contact center as a service (CCaaS) solutions result in improved customer experiences and cost savings for businesses. In addition, the study found that businesses using integrated UCaaS and CCaaS platforms benefited more compared to those that used separate unified communications and contact center platforms.

According to an IQVIA study, U.S. patients made 10 times more digital health visits in March 2021 than March 2020, showing that patients have come to appreciate telehealth’s speed and service. Adopting omnichannel patient communications enables healthcare organizations (HCOs) to connect with patients according to their communication preferences.

With a majority of healthcare organizations lacking proper technology to address HIPAA compliance, it’s imperative that quick action is taken to avoid serious security and data privacy breaches. Our comprehensive guide provides you with all you need to know to address this time-sensitive issue.