Patient Engagement
There is much value in having disparate health data – clinical, financial, biometric, genomic, social determinant and more – aggregated in one accessible place, says Kristen Valdes, founder and CEO of b.well Connected Health.
Carrie Davis, director of patient experience at the Hanger Clinic, shares the challenges and rewards of implementing more compassionate and human-centric care.
Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic, says understanding and documenting patients' values and wishes enables providers to more effectively collaborate with patients on their journey.
Jonah Comstock, editor in chief of MobiHealthNews, shares observations from the Patient Experience Summit 2019, including how healthcare organizations are learning from other industries how to solve patient experience and consumerization issues.
Patient experience is more than just patient satisfaction surveys, claims Cleveland Clinic Chief Experience Officer Dr. Adrienne Boissy, who sees an evolution on the horizon.
Connected Health
Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital, discusses how communication and empathy workshops are resulting in clinicians feeling better about the care they deliver and how they communicate with patients.
Communication between patients and providers not only is leading to better outcomes, but is also improving safety and making people feel better, says Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience.
Connected Health
Speakers and attendees at Patient Experience Summit 2019 discuss ways providers can operationalize and implement empathy beyond the bedside.
Connected Health
Denise Hines, Chief Americas Officer at HIMSS, talks about the need for healthcare IT to take a full look at the patient and what's next in patient empathy and experience.
Pairing clinicians and researchers with the right digital technology will improve outcomes, says Katie McMillan, associate director of the Mobile App Gateway at Duke University Health System.