Patient Engagement

Interaction with systems in more natural ways can have a huge positive impact. Today’s current landscape has patients and healthcare professionals using a mouse and keyboard to enter vital data into allegedly modern software.  Using newer technologies such as Bots, Speech and Image processing can be used in healthcare systems to solve problems, eliminate costly errors, and deliver greater value to your customers. Join this session to learn how to incorporate Bots, Speech and Image processing to differentiate your healthcare solutions.  

Patients’ non-adherence to prescribed medications contributes significantly to the hospitalization of chronically ill individuals, and is attributed to $100 billion in annual costs. A large Integrated Delivery Network in California sought innovative strategies for optimizing patient outcomes while lowering costs. The health system, responsible for the care of more than 11M Americans, partnered with mPulse Mobile to assess the impact of an interactive text messaging solution on a non-adherent and borderline adherent segment of its Medicare population taking chronic condition medications. Text messages have 98 percent read rates—the highest reach of any communication channel. Ninety-four percent of U.S. adults over 70 years old regularly text.  

Having a meaningful impact can help with the day-to-day operational issues of IT.