Patient Engagement

There is an overall difficulty in healthcare for patients to get proper access to care and healthcare practices to operate efficiently. In an effort to alleviate these problems, healthcare providers have found rideshare companies to be helpful partners.  

Join Salesforce experts to hear how leading healthcare organizations are using customer relationship management (CRM) to connect with patients and providers in a whole new way. Learn how NYU Langone Health is using Salesforce Health Cloud to support a first-of-its-kind clinical affairs patient access center platform that provides agents with a holistic and customized view of each patients’ needs, enhancing operations and creating more delightful patient experiences. Salesforce, named by KLAS as the Category Leader for CRM, offers connected, collaborative and personalized solutions to transform the digital experience for patients, providers and care teams. See a live demo of how Salesforce can help you deliver more efficient and effective experiences on one unified engagement platform, keeping both your patients and business healthy.  During this webinar, you’ll learn to:    Identify how CRM gives your contact center agents a customized view of each patients’ needs  Explore the features that improve patient access to care and enhance operations  Deliver more effective and delightful patient experiences

Why is now the time they’ll finally join together? Patients expectations are evolving, the tech is now mature enough, and apps are emerging to integrate with legacy clinical systems.

Actionable insights and intelligent health care experiences lead to personalized care and improved operations for providers.

The ability to be mobile and seamlessly access the right patient’s record at the right time is paramount for today’s mobile patients and the clinicians who must depend on technology to help determine correct diagnosis, treatment and medication dosage. The seamless, accurate exchange of health information with other care providers affiliated with a patient’s care (e.g. primary care physician, specialists, the lab, the pharmacy, radiology, etc.) is key. Given that mobility is one of the primary drivers for health information exchange (HIE), it takes an advanced patient ID solution to ensure the delivery of the right treatment to the right patient at the right time, based on the right exchange of patient data.   This webinar will address how the ability to accurately access patient records anywhere across the healthcare enterprise and the ability to leverage positive patient ID technology must correlate in order to improve care delivery and reduce the potential for medical errors, which ultimately put healthcare delivery organizations at grave risk from a clinical, quality and regulatory compliance standpoint and inhibit the path to value-based care. It will also highlight how the need to identity proof the various stakeholders in patient care has been increasing in importance over the past few years, what that means, and how, for some healthcare organizations, identity proofing has been seen as a way to help deter medical identity theft among their patient population.  

Roy Smythe, MD, is the Global Chief Medical Officer for Strategy and Partnerships at Philips Healthcare – a company working aggressively to implement advanced computing into the clinical workflow to improve the efficiency and effectiveness of care delivery.  This webinar will review the use of AI in clinical medicine – discussing what is hyped, what is in current use, and what is promised moving forward.  Technical, regulatory and business model impediments to moving more quickly will be discussed.

Join thought leaders at the Mayo Clinic and UCSF as they peer into their crystal balls to predict what trends will have the biggest impact on imaging this year, explore best practices around imaging informatics, and how to optimize technology to deliver the best patient care.

The ability to tie together the “islands” of patient visits/interaction and related physiological monitoring information for a comprehensive and integrated view of patient information across the continuum of care is dependent on IT. Learn how Northwell Health is approaching the application of technology to better support patient care. 

Last year one in eight patients switched providers, and nearly 40 percent said it was because of a poor experience. Patients now have the same expectations of customer service from healthcare providers that they have from non-healthcare companies. If you want to successfully retain patients and increase loyalty, you need to address patients’ biggest frustrations.

Patient engagement is key to the success of value based care models. The ability to leverage health IT to promote wellness, patient engagement and satisfaction provides a means to lowering cost and improving patient outcomes. Learn the strategic approach to patient engagement and satisfaction through a dedicated workflow transformation team, patient family engagement councils, and telemedicine. VCU Health’s multi-faceted approach is creating an environment to engage patients in their own care while helping the enterprise to succeed in value based care. LEARNING OBJECTIVES: Explore the various tools VCU Health is leveraging to increase access to care and improve patient experience Discover how VCU Connected Health will utilize virtual follow-up visits, telemonitoring and expand its specialty expertise via Project ECHO  Understand the value of capturing and integrating the patient and family voice into care processes