HIMSS TV

Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital, discusses how communication and empathy workshops are resulting in clinicians feeling better about the care they deliver and how they communicate with patients.

Communication between patients and providers not only is leading to better outcomes, but is also improving safety and making people feel better, says Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience.

Speakers and attendees at Patient Experience Summit 2019 discuss ways providers can operationalize and implement empathy beyond the bedside.

Denise Hines, Chief Americas Officer at HIMSS, talks about the need for healthcare IT to take a full look at the patient and what's next in patient empathy and experience.

Pairing clinicians and researchers with the right digital technology will improve outcomes, says Katie McMillan, associate director of the Mobile App Gateway at Duke University Health System.

There are ways patients and providers can more effectively navigate the complexity of healthcare costs, says Rebekah Angove, vice president at the Patient Advocate Foundation.

Pediatric care and emergency departments face unique challenges to innovation and patient engagement, including social determinants and fragmented care, says Mohsen Saidinejad, director of patient experience at Harbor–UCLA Medical Center.

Stressing the importance of app validation, Dr. Jack Resneck, Jr., chair of the board of trustees at the American Medical Association, says technology can either improve or reinforce disparities around outcomes in healthcare.

While technology enables communication between patient and provider, implementing patient engagement requires much more, says Sam Hanna, professor and associate dean at American University.

Aaron Crowell, head of Uber Health, talks about how rideshare technology is removing transportation as a barrier to care, assisting the elderly, low-income patients and those who have chronic and complex care needs.