Bill Siwicki

The Kentucky health system turned a highly manual search process entirely automatic – and is gaining some major rewards.

Christian Counseling Associates has retained 100% of its client base throughout the pandemic thanks to EHR-linked telemedicine technology.

Nearly 90% of Portland Community Health Center’s telehealth patients say they’re satisfied with the provider’s virtual care, an overwhelming vote of confidence during a perilous time.

At the practice, appointment reminders have helped boost collections per visit by 7%; revenue cycle management cost per visit was reduced by 30%; and arrival rates have increased 2.5%.

The financial IT used by University Physicians’ Association increased patient payments by 43%, and the payment lag for self-pay patients is down 20 days. “That’s huge,” a UPA exec says.

With an appointment-reminders solution alone managing 100,000 reminders per month, the health system reduced its no-show rate from 7% to 5%, leading to the savings.

This was enabled thanks to an FCC COVID-19 grant that supplied all physicians with new laptops that feature HD webcams and processing power for seamless video visits.

With help from FCC pandemic funding, Maple Knoll Communities, which offers a range of living options, from independent to skilled nursing, is implementing several new technologies to serve patients today and prepare for the future.

In the third feature story in our burnout series, physicians discuss the stressors of 2020 and offer helpful tips on how their peers can combat burnout.

The agile software development approach allows for GUI app creation rather than hard coding, and IT staff at the New Jersey provider are using it to their advantage.