Workflow

Real-time notifications have allowed the case managers to follow up with more patients during their hospital stay and engage members. It’s also made for more accurate contact information.

Patients were frustrated with the outpatient registration process, but a web-based approach with online questionnaires boosted check-in rates and satisfaction scores.

Four imaging technology experts offer healthcare CIOs and other executives and health IT workers advice for bringing new imaging tech online.

Too many well-meaning providers are "yessing" themselves into serious overwork, putting their health and their patients' health at risk, says one doctor who learned that the hard way – and did something to fix it.

Located in the central region of Singapore, Tan Tock Seng Hospital (TTSH), which is the largest hospital under the National Healthcare Group (NHG), announced that it will be launching a Command, Control and Communications (C3) system to manage resources efficiently, support operational decisions, optimise patient flow and respond effectively to ground situations. What’s it about Currently, the C3 system is at pre-production stage at the newly-opened TTSH Operations Command Centre located at the Centre of Health Innovation (CHI), housed at the newly opened Ng Teng Fong Centre for Healthcare Innovation. The first phase will start with streaming data from various operational systems to give a comprehensive overview of a hospital’s operations in real-time, providing operational visibility.  It will progressively use advanced analytics to generate actionable insights to provide situational sensing so that the hospital can better pre-empt and act in advance of situations before they occur. The C3 System is set to go live progressively from third quarter 2019 to support daily operations, making TTSH the first Smart Hospital enabled by C3. It will be built on a base infrastructure and will be progressively scaled to the other public hospitals over the next few years.  Additionally, the C3 System will also be integrated within the Regional Health System to allow a more seamless care experience as patients move across care settings such as from the pre-hospital phase to the acute hospital to the community hospital. Prior developments to the C3 Before 2008, bed allocation was a very manual process, which relied largely on coordination via pen, paper and phone. Since then, bed allocation in TTSH has evolved, first with the implementation of RFID tagging in TTSH, which allowed the hospital to automate admission and discharge workflows, as well as identify the location of patients in real time. In 2012, TTSH implemented an algorithm-based decision support bed allocation system, incorporating more than 350 clinical and optimisation rules to ensure that critically ill patients are admitted first, and that the right bed is allocated to the right patient the first time. This helped to reduce overflows, transfers and rework. On the record “Much like an airport control tower, the C3 Smart Hospital System is the nerve centre for the hospital. It is a real-time integrator of systems, enabling TTSH to better optimise resources and manage patient flow,” said Mr Gan Kim Yong, Minister for Health, in a statement. 

The radiology provider says up to 5,400 authorizations could be required per day. Automation of the process, while maintaining a human touch, has brought many efficiencies.

More and more health systems are taking steps to "fully unleash nurse innovators at the leadership level," a new report shows, tapping their specialized expertise for technology deployment, process improvement, patient experience and more.

"Telemedicine optimizes our practice's capabilities, and also improves our patients' outcomes," said Dr. Robert S. Kaufmann of the internal med practice.