Electronic Health Records (EHR, EMR)

A Department of Veterans Affairs Office of Inspector General audit found that the Veterans Health Administration underestimated the cost of its electronic health records modernization project to the tune of billions of dollars. The report, released earlier this week, noted that the preparation for the deployment of the Cerner EHR at VA facilities required significant physical infrastructure upgrades, such as electrical work, cabling, heating, ventilation and cooling.   Although VHA developed two cost estimates for those necessary upgrades, the OIG team found that these estimates were not reliable.    "To be reliable, the estimates should be comprehensive, well documented, accurate and credible," wrote the OIG team in its report.    "Neither estimate reviewed fully met these four characteristics."   WHY IT MATTERS   The OIG audit found that formal cost estimates "differed significantly" from a higher draft estimate that relied on more detailed information.   In fact, its team projected that the VHA's two formal estimates for infrastructure costs could be off by as much as $1 billion and $2.6 billion.   "The OIG team found that several factors contributed to the lack of reliable estimates, including that an independent cost estimate was not completed as required by VA financial policy," noted the report.   It pointed to insufficient planning at the start of the program. It wasn't until six months after the start of the contract award to Cerner, for example, that key VHA staff were "first made aware" of a need for physical infrastructure upgrades.   "Only in November 2019 did [the Office of Electronic Health Record Modernization] and VHA agree on an initial set of infrastructure requirements, and as of January 2021, requirements continued to be defined," read the report.   The team also found that OEHRM did not include the VHA-provided $2.7 billion estimate for physical infrastructure upgrade costs in the life cycle cost estimate it reported to Congress.   "The costs associated with these upgrades should have been transparently disclosed to Congress as part of the program’s life cycle cost estimate to help alleviate members’ cost uncertainty concerns and advance meaningful oversight and budgeting of the program," read the report.   The OIG made five recommendations:   OEHRM’s executive director should ensure an independent cost estimate is performed for program life cycle cost estimates.  VA’s assistant secretary for management and chief financial officer should make certain that this independent cost estimate of EHRM program life cycle cost estimates is performed.  VHA’s director of special engineering projects for the Office of Healthcare Environment and Facilities Programs should develop a reliable cost estimate for physical infrastructure upgrades in accordance with VA cost-estimating standards. That director should also continuously update physical infrastructure cost estimates based on emerging requirements and identified project needs. OEHRM’s should disclose the costs for physical infrastructure upgrades funded by VHA or other sources in its life cycle cost estimates presented to Congress.   The OIG team noted that OEHRM’s executive director, VA’s assistant secretary for management and chief financial officer and VHA’s acting under secretary for health concurred with the recommendations, and provided action plans with target completion dates within 12 months. THE LARGER TREND   The VA's EHR modernization initiative has been hindered by delays and mishaps over the last year. Although the COVID-19 pandemic certainly didn't help matters, the VA had already announced that it planned to delay its Cerner rollout in February 2020. Then, after its October 2020 rollout at the Mann-Grandstaff VA Medical Center in Spokane, Washington, triggered stakeholder concerns, the agency said it would not move forward with a go-live at a second site in Columbus until a strategic review had been completed.   It is not clear whether these delays will contribute to the cost underestimations outlined in the OIG report.   ON THE RECORD   "Reliable cost estimates for these upgrades are imperative to ensuring that Congress has the information needed to make informed budgetary and investment decisions," wrote the OIG in its report.    "Within VA, senior leaders depend on estimates to plan program budgets, conduct acquisition activity, and monitor program execution. For these reasons, reporting all program-related costs and ensuring cost estimates are reliably developed [are] critical to the program’s success."   Kat Jercich is senior editor of Healthcare IT News. Twitter: @kjercich Email: kjercich@himss.org Healthcare IT News is a HIMSS Media publication.

The clinical content and technology company has announced a multi-year partnership with leading Saudi hospital information system, OASIS.

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ADP Empower will seek to address challenges faced by underrepresented entrepreneurs.

President and CEO Chris Van Gorder said in a statement that he anticipates restoration of the system's electronic health record this week.

Nurses Month may be coming to an end, but fighting burnout is a year-round challenge  – including addressing the challenge of seamless EHR use.

The system will be integrated with its Cerner EMR system to fix inefficiencies.

Improving the management of unstructured content is crucial when it comes to creating successful healthcare platforms. Clinicians can build better pictures of their patients when they use healthcare platforms which harness unstructured content, as well as structured content, to create a single source of clinical information. Analysts like Garner and IDC estimate that as much as 80 per cent of patient information is currently unstructured and is not contained in Electronic Health Records (EHRs). This means that vital clinical information, such as paper records or medical imaging, which does not tick specific boxes, can be overlooked. Peter Weston, Manager for Hyland Healthcare APAC, says: "EHR and Electronic Medical Record (EMR) solutions typically do not manage unstructured content well. Usually, these suppliers store the unstructured content in Blob format. Storage of unstructured content in Blob format can grow considerably and quickly impact a database’s performance.  It is better to keep the unstructured content out of the EMR/EHR and leave those systems to manage the 'structured' content they are designed to do.  EMR/EHR systems do not cater for Enterprise Imaging either, so again this content needs to be managed in a dedicated imaging platform." Weston believes that managing unstructured content such as medical content, medical imaging and business content will be beneficial. He therefore advises healthcare managers who are looking to invest in new technology to adopt a platform which provides unstructured content as vendor agnostic solutions, with a standards-based approach to managing that content. He points out that Cloud provision is another important consideration: "We provide a Cloud First approach, offering Software as a Service (SaaS). Firstly, we manage the complete solution (software, hardware, networking) including the upgrades and secondly, every SaaS provides Disaster Recovery. In today’s climate, customers struggle to maintain the highly skilled IT resources with the security skills needed to manage on site systems".    According to Weston, integration is another aspect to think about as most provider organisations have a number of different Picture Archiving and Communication systems (PACS) in operation: "Typically, customers have several PACS systems from different vendors, even within a single hospital, for example in Cardiology or Radiology.  With Hyland’s EI platform, our NilRead enterprise diagnostic viewer can present data to clinicians regardless of what it is or where the medical images are archived. We can also have a seamless integration with the EMR where both the medical content and medical imaging are available, 'in patient context,' to be launched and viewed, allowing the clinicians to have one place, via their EMR, for accessing patient content.  The clinicians do not need to log in to separate systems, nor do they need to know where the data is, they just need quick and easy access." From Weston’s description, harnessing unstructured content along with structured content to create a single source Enterprise Content Management (ECM) platform has its advantages. Additionally, a true ECM platform which provides both the clinical content management and workflows, and back-office business administrative workflows, may help those struggling to reduce the number of applications being managed across healthcare enterprises. More than 50 per cent of the US hospital market trust connected healthcare solutions from Hyland Healthcare to manage their unstructured patient content. Find about more these solutions here.

Meanwhile, Amwell and Caregility said they had deep rates of customer adoption of their telemedicine tools.

While the organization's website is now accessible, along with some "read-only" medical records, its patient portal is still down.