Artificial Intelligence

This webinar will focus on a sweet spot for the business impact of Gen AI, namely, customer service. We will talk about big trends and show you a radically new way to adopt Gen AI and KM together in a risk-free manner and create quick business value. Additionally, we will showcase a compelling case study from a healthcare industry innovator and leader, illustrating how they transformed their customer service operations using eGain’s top-rated AI knowledge platform.

OpenAI's GPT-4 and Google's Gemini did not recommend opioid medication for one group over another – suggesting that artificial intelligence could help address clinician bias and improve fairness in treating pain.

Deploying AI and other technologies can lighten administrative burdens.

Smart hospital and AI innovations take centre stage at the HIMSS24 Asia-Pacific Health Conference on 1-4 October in Seoul, South Korea.

Michael Pencina, director of Duke AI Health, sees big potential but also fundamental challenges as providers try to figure out what tools to use, where and when to use them, and for what purposes.

Dr. Tejaswi Kompala, head of cardiometabolic clinical strategy at Teladoc Health, says too many people are overburdened by the needs associated with managing their chronic conditions – but that artificial intelligence could help in several ways.

Compromised by a phishing email, the health system says some employee and patient personal information may have been impacted.

Enhance clinicians’ job satisfaction and reduce operational waste.

Ran Balicer, CIO of Israel's Clalit Health Services, says leaders feeling pressured to adopt new AI tools should have a specific use case in mind and assess the readiness of their existing IT infrastructure and data.

A week of discussion spearheaded by the patient advocate group aims to highlight the risks of harm from unauthorized access to healthcare information over the internet. There should be "no aggregation without representation," its leaders say.