Workforce

When implemented correctly, these programs can effectively crowdsource security research and testing services to help uncover real world exploitable vulnerabilities.

While RPA has proved its success for some administrative functions, other technologies are emerging as options to help address the worker shortage and reduce workload in clinical and operational areas.

One CIO names the technologies and leadership strategies he'll be focused on this year: platform design, 'Virtual Care 3.0' and more.

Areas of opportunity include data analytics for research, enhancing EHR capabilities and using AI algorithms to support patient care and operational efficiency, says Mike Restuccia.

What does the future workplace look like for IT, finance and operational staff – and how best to keep them engaged in a work environment that has fundamentally changed?

While the 'robot' aspect of RPA gets most of the attention, successful implementation centers on the people and processes that will be impacted by the technology – and in a healthcare system where burnout is rampant, there are plenty of those.

Technology has proved to be a blessing for consumers who today have a plethora of care options and improved access to care. This is not the case with frontline providers who continue to suffer from burnout and fatigue. 

Maintaining a large infrastructure requires substantial investment. IT leadership must also have an understanding of business plans for growth and scale.

Even when things go back to some semblance of normal and care teams return to their regular processes, burnout will still be felt. It's up to healthcare leaders to help manage workplace stress.

At Penn Medicine, preparing leaders to successfully manage talent and remote work productivity has been essential – and has positioned it well to provide more training opportunities going forward.