Workflow

Transforming healthcare usability must include standardization to evaluate effectiveness, efficiency and satisfaction.

Both ethics and compliance start in the C-suite, Sue Schade writes. 

Having a meaningful impact can help with the day-to-day operational issues of IT.

Customer service, account management and long-term value for the investment are among the key points in developing a good vendor relationship.

Don't wait to learn that lesson the hard way, time away from work is not optional.

I am a lean leader and always willing to share my learnings. I’ve written several blog posts chronicling my lean experience at different organizations.

With this many factors and technical details to manage, it’s easy to forget the fundamentals.

The approach opens endless possibilities for checking in, follow-up and teamwork. Yet there is still a lot to be said about face-to-face meetings. 

Remember those first few days on a new job? You were officially on-boarded, and signed a lot of forms. You learned all the basic processes and policies that new employees need to know. And you got the big picture of the organization’s mission, vision, values and culture. Your head is spinning by the end of day one and even week one, but everyone is patient with you. They recognize that it is a lot to take in.

Now that all certified EHRs share minimum functionality and can exchange information with each other, the time has come to refocus this entire industry on improving customer satisfaction.