Workflow

While most healthcare organizations (HCOs) have processes in place around contract creation, procurement and onboarding, these processes are generally manual, costly and time-consuming. This results in visibility gaps that increase the likelihood of errors, omissions or contract delays.

Across industries, IT leaders’ top priorities include eliminating unnecessary expenses, boosting efficiency and generating revenue through improved customer experiences. Implementing a unified communications platform like RingCentral’s can help businesses modernize their practices and realize these goals.

According to a Forrester report, RingCentral’s unified communications as a service (UCaaS) and contact center as a service (CCaaS) solutions result in improved customer experiences and cost savings for businesses. In addition, the study found that businesses using integrated UCaaS and CCaaS platforms benefited more compared to those that used separate unified communications and contact center platforms.

Data interoperability supports population health and enhanced care delivery for healthcare organizations (HCOs). However, interoperability can also foster data exchange in use cases outside the health system’s facilities. 

Clinical and non-clinical healthcare workers are increasingly leaving their jobs due to burnout and cognitive overload, and many cite technology as a factor in their decision. Unconnected, disparate IT systems in a healthcare organization (HCO) disrupt workflows, restrict data access and complicate tasks, making non-clinical staff less productive and leaving clinical staff unable to give enough attention and care to patients.

According to research by the American Hospital Association, growing after-hours workloads and administrative tasks are leading contributors to clinician burnout. ServiceNow's generative artificial intelligence (GenAI) streamlines workflows to help healthcare organizations (HCOs) address these concerns and leverage their existing EMR systems to improve experiences for patients and staff. This ServiceNow article presents the highlights of ServiceNow's HIMSS24 presentation, “Elevating Decision-Making Through GenAI.”

To help health IT leaders address the risks associated with AI, here are some key steps to help approach digital transformation in a safe and sustainable way.

So you've decided to build internally. Now what? Product management partnerships, devoted teams and future planning for technology refreshes will be key.

Through the power of collaboration, Telehealth services have no boundaries. Three companies joined forces to create a groundbreaking custom Telehealth workflow that enabled confidential video-based engagement.

Common platform + standard infrastructure + unified support = reduced variability and increased predictability.