Patient Engagement

In the series premiere of The Virtual Care Paradigm, Sherpaa founder and CEO Jay Parkinson discusses the difference between the new world of asynchronous, tool-based virtual care and traditional video visit telehealth.

As more users go to the web first for health information, health systems are seeking to provide relevant, evidence-based content that will make their patient engagement platforms "sticky," says Christian Patrick, VP of clinical decisions at EBSCO.

Brian Wynne, vice president of NRC Health, says each individual has their own unique story, and to deliver a more human-centric healthcare delivery model, health systems must have a deep knowledge of each patient.

11 Health Director Justine Seres says patient experience can't be overlooked when driving innovation, as her late husband, patient advocate Michael Seres, discovered – and his legacy will be continued with the HIMSS Global Patient Innovator Award.

Health systems need an omnichannel patient engagement platform that uses sophisticated AI technology, says Peter Durlach, chief strategy officer at Nuance.

It's important to ensure the use of digital tools is preserving compassionate connections between clinicians and patients, says Franka Cadée, president of the International Confederation of Midwives.

Philips IGT CMO Dr. Atul Gupta says innovations include digitally streaming application specialists into the operating room.

The National Coordinator for Health IT discusses the new information blocking rules, the value of FHIR and open APIs and how data exchange is evolving for a more robust public health response.

Digital infrastructure and interoperability have helped Germany make significant progress in digitizing the patient journey, says Jörg Debatin, chairman of the Health Innovation Hub.

Sean Kennedy, VP and GM of the Public Health Sector at Salesforce, says modernizing contact centers with the latest in omnichannel capabilities enables contact center agents to quickly respond to the needs of patients.