Nuance

Missing secondary diagnoses can negatively impact patient outcomes and lead to costly readmissions. However, requiring staff to read over every patient’s chart for any additional diagnoses can contribute to burnout. Workflow-integrated, artificial intelligence (AI)-driven computer-assisted physician documentation (CAPD) systems help clinicians document and code all secondary diagnoses while still focusing on the primary clinical problem, enhancing documentation integrity and reducing readmissions and costs.

A lack of quality assurance and no industry standard of training can lead to a difficult relationship between physicians and medical scribes. In addition, high rates of turnover can make continuity of staffing a challenge. Nuance Dragon® Ambient eXperience (Nuance DAX™) is an AI-driven solution that creates accurate documentation of patient visits to ensure accuracy in EHRs and billing, as well as relieving physicians’ stress over reviewing scribe notes for accuracy and covering COVID-19-related staff shortages.

When the practice was faced with COVID-19-related staffing shortages, Thomas Eye Group, an eye care provider serving the Atlanta area for over 50 years, adopted Nuance Dragon® Ambient eXperience (Nuance DAX™) to limit the effects of scribe turnover and maximize physicians’ attention to patients. Nuance DAX’s ability to create accurate notes by capturing exam room conversations has made it possible for physicians to add appointments to their day and redeploy scribe teams to more high-value tasks like patient communications.