Salesforce

Sean Kennedy, VP and GM of the Public Health Sector at Salesforce, says modernizing contact centers with the latest in omnichannel capabilities enables contact center agents to quickly respond to the needs of patients.

The COVID-19 pandemic is forcing healthcare organizations to rethink communications with their patients and members, but forward-thinking leaders are already leveraging technology to address the increased workload to their workforce-management challenges.

Paladina Health, alongside Salesforce, is providing clients with a comprehensive return-to-work strategy that meets public health policies and guidelines, say Paladina Health's Sampath Narayanan and Salesforce's Chequeta Allen and Sean Kennedy.