Financial/Revenue Cycle Management

According to research by the American Hospital Association, growing after-hours workloads and administrative tasks are leading contributors to clinician burnout. ServiceNow's generative artificial intelligence (GenAI) streamlines workflows to help healthcare organizations (HCOs) address these concerns and leverage their existing EMR systems to improve experiences for patients and staff. This ServiceNow article presents the highlights of ServiceNow's HIMSS24 presentation, “Elevating Decision-Making Through GenAI.”

Legacy analog telephone lines, also known as Plain Old Telephone Service (POTS), are becoming more expensive to maintain, leading organizations to seek alternatives. These POTS lines are used in life safety systems such as fire alarms, elevator phones and building entry systems, which need to follow compliance guidelines. However, carriers are phasing out these lines, charging more and providing less support. It’s time to modernize and reclaim profits.

According to the joint study by Waystar and The Health Management Academy (THMA), organizations rely on RCM partnerships to meet their revenue cycle needs, improve cash flow, manage costs, and allow them to focus on delivering care. Nearly 75% of organizations juggle more than four RCM partners, which begs the question: Could consolidation reduce costs, increase efficiency, or improve revenue performance?

To help health IT leaders address the risks associated with AI, here are some key steps to help approach digital transformation in a safe and sustainable way.

Healthcare organizations face risk in not delivering exceptional consumer experiences. Those that don't prioritize customer relationship management may find it harder to maintain their competitiveness.

From mega-mergers to matchmaking, here are a few of the deal-making trends that bear watching as the healthcare and health IT industries continue to navigate an era of disruption and change.

The CIO of Penn Medicine says 2023 will be another year of significant change, requiring organizations to display nimbleness and teamwork to execute their strategic plans.

The FCC established the Affordable Connectivity Program in December 2021 to provide access and subsidized computing devices. It's free to enroll in ACP, but too few people are taking advantage.

Oklahoma Cancer Specialists and Research Institute offers a case study in selecting and implementing information technology for the Radiation Oncology Alternative Payment Model.

Smart health systems are realizing that they must think about their sustainable growth strategies in terms of end-to-end user experience.