Financial/Revenue Cycle Management

At Penn Medicine, integrated product teams – comprising data scientists, physicians and software engineers, among others – are helping improve AI and machine learning applications.

Health system CIOs are reducing their tech footprint and consolidating their IT systems for agility and efficiency. For digital health startups to succeed in this space, they must get three factors right: cost, scale and quality.

From vaccines to virtual care, enterprise imaging to precision medicine, these are the growth areas that will shape the direction of healthcare, this year and beyond.

At Geisinger in Pennsylvania, a pilot program to bring care to the homes of older patients with complex healthcare needs has shown a 35% reduction in visits to the emergency department visits, a 40% drop in hospital admissions and an average annual savings of nearly $8,000 per patient.

There's an art to balancing new innovation while maintaining a high level of existing service. It requires a solid foundation of core systems, adherence to quality controls and an excellent service support model.

As IT professionals, we need to be ahead of the game in terms of establishing and maintaining the capabilities of our technology foundation. This means being smart about understanding the business and staying ahead of its needs.

Move over patient engagement: A positive patient experience is the new imperative for health systems that recognize the value of customer satisfaction.

When working with big data, small inconsistencies in data entry matter. Leaving the task of cleaning up registration or demographic data to data scientists or IT staff will be expensive.

A proposal: Create a Federal Reserve-type structure for supply chain management of protective equipment, powered by distributed ledger technology.

When its EHR vendor wasn’t going to be ready until 2020, the IT team took matters into its own hands in a low-budget open source project that is already paying off.