Financial/Revenue Cycle Management

After canceling some services due to a system-wide cybersecurity incident, Ohio-based Kettering Health said persons claiming to be team members are trying to scam patients by phone, and the health system has halted certain billing activities.

New research from TrustCommerce show that, while debit cards remain popular and can be cheaper for health systems to accept, many patients would rather pay for treatment digitally. Ryne Natzke, the company's chief revenue officer, explains.

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Several new partnerships are deploying artificial intelligence to drive financial performance: filling underutilized OR schedules, pinpointing revenue leakage and improving medical coding accuracy.

Kirk Czonstka, SVP of strategic alliances for Garner Health, explains that the right data can improve how healthcare costs are controlled by giving insights into quality care at the lowest price.

The Oregon health system's coder workload has been reduced by nearly 28%, while coding-related denials for autonomously coded radiology cases are now 70% lower than those managed manually. The automated denial rate is also substantially lower.

Jeff Thomas, senior vice president and chief technology officer, tells how the move saved millions of dollars – and ended with spinning off its migration efforts into a new company, OptaFi.

The announcement comes less than a year after Dexcom announced a strategic partnership and $75 million investment in the health-tracking ring maker.

They see artificial intelligence as a core enabler of financial performance and patient-centric care, a new survey shows, and also expect it to become fundamental to how health systems think about care quality, patient outcomes and market competitiveness.

AdvancedMD's CEO, Amanda Sharp, explains why a culture of belonging inspires staff before sharing her advice for keeping providers' finances positive in the face of today's cost and reimbursement challenges.