Workflow

Electronic health records increasingly include automated alert systems.

The physician will help implement an Epic EHR at the Connecticut health system and work as a hospitalist at one of UConn Health’s facilities.

The number of chief nursing informatics officers has increased in health systems over the past five years, with more designated CNIO-positions than ever before. The bump comes at a time when the need to bridge the gap between clinical and informatics increasing, according to a recent report commissioned by the workforce search firm Witt/Kieffer.   The research team surveyed 100 respondents from medical centers, independent hospitals and hospitals part of a larger health system to examine the evolving role of the CNIO and whether organizations are recruiting for the position to support the informatics landscape. These results were compared to a similar survey conducted in 2011.   Overall, there are 10 percent more CNIOs in place in organizations than compared to 2011, according to Chris Wierz, principal, Witt/Kieffer Information Technology Practice. While some organizations have created the position of CNIO, others have modified roles to incorporate the CNIO title.   "CNIOs now have a 'seat at the table," Wierz told Healthcare IT News. "From a CNIO perspective, it's so much about collaboration and consensus building; getting those groups of people together when it comes to IT. It's always been about trying to bring disparate groups together to understand the workflow around the electronic medical records and today's IT."   "Communication is a very large role, as well," she added, "acting as a translator between IT and my clinical staff. The ability to articulate your knowledge of IT and clinical is critical in this role."   Depending on the organization, the CNIO is responsible for EMR implementation, clinical IT, optimization of nursing strategy as it relates to IT, and creating a picture of day-to-day operation on clinical IT matters, Wierz said.   Despite the need to bridge these departments, Wierz said there are still many barriers to overcome before the role becomes more commonplace. "One of the reasons this role isn’t gaining enough traction is that there's an IT resistance to it."   Some organizations are lacking the funding for establishing the CNIO position, while other hospitals indicated their organization wasn't big enough to require one, according to the survey.   "Some people will say the reason why they're not implementing a CNIO is because then are you going to need even more "chief" roles," she added. "It's going to be interesting to see whether the CNIO turns into a chief clinical role to help with daily operations."   Twitter: @JessieFDavis Email the writer: jessica.davis@himssmedia.com

Lake Health, with 14 facilities, staffed by more than 600 physicians and 2,700 healthcare professionals, will be rolling out a Cerner EHR. The goal: support the Lake Health system and its employed providers, as well as create greater integration with its community physician network and to provide the best patient experience possible. Also, patients will benefit from a single health record accessible from a patient portal. “A strong relationship with our medical staff is the cornerstone of who we are, evidenced by their role in our mission and vision statements and in working with us to provide high-quality patient and family-centered health care in Lake County,” Jerry Peters, VP and CIO for Lake Health, said in a statement. The EHR will enable the health system to share and receive patient health records with affiliated providers, other area hospitals and participating healthcare entities nationally. Patient data is produced, managed and stored across multiple care organizations in Lake County, Peters noted, and Lake Health was focused on selecting an IT platform that could collect and analyze data from multiple disparate systems. “Lake Health determined that Cerner’s EHR and Healthelntent population health management platforms were the best choice to support its future initiatives and business model,” Peters said. “Understanding that this investment would most likely shape the future of Lake Health and the care we provide to patients, we completed a thorough evaluation of leading health IT suppliers and collaborated with our physicians and ultimately determined that Cerner was the right choice to support our needs now and into the future.” Peters did not reveal the anticipated cost of the technology. Cerner’s Healthelntent platform aggregates and normalizes data from various sources in near real time, regardless of EHR supplier and is designed to provide physicians and mid-level providers with meaningful data to identify and stratify populations to locate gaps in care.

Picture this. One of your IT leaders tells you they have been pulled into a project by a senior executive; they are trying to figure out who in IT owns it. You tell them that another of your leaders owns it. They are working out the specific issues with yet another leader. The first person says it’s still not clear. So you pull all three of them together for 15 minutes and try to sort it out. With a collaborative team that works well together, that 15 minutes is relatively easy. Your first question is who’s on first? You want to know who owns it and what’s going on. My team has learned that one of my questions about problems is “who wakes up in the morning worried about it?”  Not that I want people worrying and losing sleep. But, it’s a way to identify who owns something and is accountable for it. “Who’s on first?” is another one of those questions. It may be a messy, complex project. It may be off to the side or on the fringe but it still needs a clear owner. After just 15 minutes, my three leaders and I confirmed the right roles for each of them, and next steps. And of course we talked about lessons learned. So what did we learn again in this situation? Role clarification – this is critical for all projects, small or large, high priority or not. Clarifying and communicating sponsor, business owner, project manager, and decision makers is key. Communication – proactive communication throughout the life of a project to all members of the core team and the stakeholders is another key. Setting and managing expectations – this is especially true when dealing with many concurrent efforts with the same set of users and stakeholders. It’s also important when a project that seems simple actually has a lot of complex issues:  technical, operational, legal or something else. I’ll bet you can think of a messy project in your experience that swirled or stalled. You might have some bad memories. Most likely, what went wrong ties back to one of these basics. So clarify roles, communicate, and manage expectations, but make sure you know who’s on first. Blog originally posted on www.sueschade.com.

The first three months of my interim CIO engagement at University Hospitals has flown by. I’m fortunate to be working with a very talented IT team and we recognize there is always room for improvement. We have already made some very positive changes and improvements. We are tightening up how we manage and monitor the production environment to reduce preventable incidents. We do a root cause analysis on every major incident and review them as a team at our bi-weekly leadership meeting, tracking all subsequent action items. We are making progress on numerous major priority projects and there have been several system upgrades and go lives during this period. We are doing detailed planning for our new hospital integration efforts. We are launching our visual management board and leadership huddle next week as part of our lean efforts. And we have re-established an executive level IT steering committee addressing the critical need for IT governance. Our third IT steering committee will be Monday evening. Our CEO and other senior executives are engaged – exactly what we needed. They are developing a deeper understanding of our current work and the many new requests we have received since this year’s budget was approved. We have reviewed with them how our work aligns with UH strategic goals and ranked the projects in relative priority order. At the upcoming meeting we will discuss our strategy for new hospital integration. In particular, we will look at the impact of system-wide requests before all hospitals are on the core systems. And we will look closely at the new requests – why are they needed this year and how do they align with UH strategy. There is an insatiable demand for IT at UH — just like at every other organization I’ve worked for.  But the “yes machine” can’t continue unless there are tradeoffs. IT leadership teams appreciate it when executives say “it’s OK to say no” and that “there can’t be back doors and end runs when something is not approved”. And that approving new projects at this stage in the year means making tradeoffs –  something has to come off the list or get pushed down to make time for a new project. The scope of responsibilities for our executive IT steering committee is not unique or earth shaking – it is the basics you would expect to see: –      Primary governing body for IT strategy and operations –      Communication ambassador for IT –      Planning for future initiatives and direction –      Balance conflicting priorities –      Guidance on specific projects as needed –      Approve unplanned projects –      Provide input and oversight on IT policies Basic but needed. One of the 4 questions I asked in every executive meet and greet session was: how can I have the greatest impact as an interim?  IT governance was a common response. Just over three months on the job and we are having our third steering committee. I listened and they were ready. For a CIO, that’s a good place to be. Blog originally posted on www.sueschade.com.

Experts say healthcare providers need to turn up the pressure on tech vendors to create more intuitive products.

As electronic health records have proliferated in recent years, so has the use of medical scribes. That's an unwelcome development for two big reasons, said two CMIOs at HIMSS16.

(SPONSORED) Konica Minolta is a multi-billion dollar global company that is always working on the next big innovation. Today, the exciting innovation in the healthcare space is the Exa Platform.

(SPONSORED) In this Q&A, he highlights how Konica Minolta is positioned to help solve today's healthcare challenges and what it plans to bring to health tech in the coming years.