Women In Health IT

Veteran healthcare leader and Health Innovation Strategies CEO Naomi Fried says pharma companies that can leverage clinical-grade apps, virtual care and medication adherence to better support patients will win in the long term.

Karen DeSalvo, former national coordinator and professor at Dell Medical School, says there are too many patient portals, so the trend now is to put all of a patient's data in one place so they can access it via smartphone.

Cleveland Clinic is striving to operationalize empathy, which can boost the bottom line, says Executive Chief Nursing Officer K. Kelly Hancock.

Ana Prado, CMIO at Hospital de Cascais in Portugal, says EMRAM emphasized the need for leadership to drive digital transformation and engage clinical champions across the team to ensure data is used effectively to improve patient care.

Karen Appelbaum, director at Providence St. Joseph Health, discusses how technology can be used as an extension of the way to know patients and care for them.

Cynthia Sikina, vice president of Financial Services with consulting firm Afia, works with healthcare providers to optimize financial operations, not by having a technology background, but in being able to accurately translate a client’s needs to the IT department. “I’ve had so many rewarding experiences with the data team, providing key subject matter context for understanding the client's needs,” Sikina said. “When you tweak content for the EHR, it’s so critically important to make sure you end up with what you intended.” The IT professionals take her ideas for client needs and turn them into solutions. “Everything that I do in helping our clients is all dependent on technology,” Sikina said. “I am not a technology person, but what I find is a lethal combination is pairing up somebody like me with some of our data engineers, who can actually create a dashboard or monitoring report; turn it into information to help clients manage their businesses.” When she joined Afia five years ago, the company was in the EHR implementation space. Sikina took on revenue cycle, creating the metrics for a healthcare provider to evaluate the successf of its financial operations. Now she’s helping organizations optimize their use of their EHR to support best practice. “It doesn’t matter how good your services are,” she said. “If you don’t bill and collect the right amount, you’re going to have an issue with financial performance. For me the next initiative is going to be on cost of service. It’s amazing the type of excitement it generates. It arms clients with the information they need to negotiate reimbursement rates, evaluate the profitbility of their programs and service offerings, and can influences program investment decisions.” ‘A HUGE LEAP’ Through her career, Sikina has seen a lot of changes: in the city of Detroit where she grew up, on the technology side, and in being a woman in the IT space. She majored in accounting, never intending to use her skills in healthcare. Getting there required a huge leap, she said. “I knew nothing, I knew nothing about healthcare,” Sikina said. “There was a steep learning curve.” BACKGROUND Sikina went to the University of Michigan where she received her undergraduate degree in business and accounting, and then her MBA. Of her choice of major, Sikina said she fell into it, more than anything. It turned out she was good at it while at the same time not liking strictly being an accountant. “At the time, getting into public accounting track was a popular career path,” she said. “I went in that direction, but I really didn’t care for it.” Out of college, she went to work for the defense company, Textron, doing accounting and cost analysis, making full use of her degree. In order to get promoted, she would have to relocate out of state, so she decided to look for another job in Michigan. “I looked for an industry that provided a fundamental service that would not go away, large enough to get promoted from within,” Sikina said. Healthcare fit all of those requirements. She landed at the University of Michigan Medical School, responsible for a $150 million billing operation and the financial reporting for the Department of Surgery. But even tougher than the financial challenge was gaining the respect of the physicians with whom she worked. “They’re tough. I was in my late 30s. I was young, I was female and I wasn’t a physician. And I was working for the Department of Surgery. That was three strikes against it,” she said. “In that day and age, it did make a difference. I had to work a lot harder to earn their respect.” Her job titles included finance director at the Department of Surgery and director of Finance for the dean’s office in the medical school. “When I left the Department of Surgery, they presented me with a chair, a physical chair, a wooden chair. It’s engraved with your name and years of tenure there. Those chairs were always given to faculty. It was quite an honor. It meant the world to me,” she said. “It was a clear indication I had earned their respect." Sikina has also worked for a physician’s group at Wayne State University and then switched sides to the hospital environment, where she gained the perspective of the difference between managing costs for both types of providers. She brought these experiences to her consulting work with Afia in Ann Arbor. WHIT Sikina said she has always felt strongly about pursuing higher education. That was ingrained from her father, who held an executive position at Chrysler. Sikina said she is optimistic about the future of women in healthcare leadership positions. While, woman still only make up around 35 percent of hospital executive positions, according to Rock Health, this number is higher than in other industries. “I’m pleased to report being female doesn’t matter anymore,” Sikina said. “I know there are income disparities, I know all of that is out there. There is probably less of it in healthcare and IT than you see in other industries. Females have been dominant leaders for a long time.” Her recommendation for women, and men, entering the field is: “I always do the right thing. If you follow that morale compass, you can’t go astray.”  

There is much value in having disparate health data – clinical, financial, biometric, genomic, social determinant and more – aggregated in one accessible place, says Kristen Valdes, founder and CEO of b.well Connected Health.

Carrie Davis, director of patient experience at the Hanger Clinic, shares the challenges and rewards of implementing more compassionate and human-centric care.

Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic, says understanding and documenting patients' values and wishes enables providers to more effectively collaborate with patients on their journey.

Patient experience is more than just patient satisfaction surveys, claims Cleveland Clinic Chief Experience Officer Dr. Adrienne Boissy, who sees an evolution on the horizon.