Patient Engagement

Nearly two dozen chief information officers from leading U.S. health systems say they're keenly focused on patient engagement, a new report shows – while also trying to wring value from their technology infrastructure and innovate for the future.

Our next-gen series dives into what’s coming on the near horizon from the very experts shaping the future of healthcare.

The startup is working in conjunction with Cape Fear Valley Health pilot test to add social features for Medicare beneficiaries with congestive heart failure.

With 92 percent of healthcare consumers saying improved patient experience should be a top strategic priority for hospitals, a new crop of innovators is arising to help meet that demand.

UK Health Secretary Jeremy Hunt has announced a new NHS app that will put patients in control of their healthcare and will be available to everyone in England in December 2018. The new NHS app, which was a key feature of Hunt’s speech to NHS Expo last year, will give patients access to their GP record, enable them to order repeat prescriptions, and access 111 online. Patients will also be able to use the app to manage long-term conditions, and state their data sharing, organ donation and end of life care preferences. Hunt said: “I want this innovation to mark the death-knell of the 8am scramble for GP appointments that infuriates so many patients.” He told the BBC: “I hope it will save a lot of time for GPs so they have more time with their complex patients.” The app has been developed by NHS Digital and NHS England, and will be available through the Apple App Store or Google Play. Once downloaded, users will sign up for an NHS account to access the services. “The NHS app is a world-first which will put patients firmly in the driving seat and revolutionise the way we access health services,” Hunt added, saying it was time to “unleash the power of technology to transform everyday life for patients” in the NHS’ 70th year. NHS England National Director of Operations and Information Matthew Swindells said: “The new app will put the NHS into the pocket of everyone in England but it is just one step on the journey. We are also developing an NHS Apps Library and putting free NHS Wi-Fi in GP surgeries and hospitals. NHS Digital Chief Executive Sarah Wilkinson said: "We all know that demand for precious NHS services is escalating, and for a large portion of the population digital channels are a preferred means of access to data and services, so this is an opportunity to provide the easier access people want and relieve some burden from front-line providers." Beta testing for the app is due to start in September, with the launch expected in December.

In combination with the Epic MyChart app, patients can now access lab results, meds, vitals and more.

Consultants weigh in on what hospitals should expect from them as healthcare moves beyond digitization and into the age of consumerism.

Claus Nielsen, whose new foundation seeks to ensure patient data is used responsibly, says reform is needed when it comes to the ownership of healthcare data, especially when it comes to giving patients more access.

Beyond HCAHPS: CXOs are looking for technology to offer better patient experience as a competitive differentiator.

Boston University researchers also demonstrated an avatar-based coaching app at the Patient Experience Summit.