Patient Engagement

The health system used a new data management platform to combine 15 different provider databases, better enabling patients to schedule appointments online and through a new Patient Engagement Center.

The company this week revealed that its Expanse platform will be made available via Google Cloud. In another announcement, it said it will now support Health Records for iPhone.

Dr. Steven Charlap, CEO of GeneYes, a digital health startup aimed at giving physicians greater insights by improving data management capabilities, says, "We need to redefine what is a doctor."

“Patient-driven care also benefits clinicians – they will be able to use their time more efficiently since contextually relevant information will be presented to them,” said Dr Vinod Seetharam, Chief Medical Officer, Asia, DXC Technology.

This year's Health 2.0 attendees were particularly interested in providing patients with their health data, report Jamie Skipper and Damon Davis of Elevation Health Consulting.

During National Health IT Week, three experts put the focus on how digital technologies and smart care approaches are already transforming population health and helping address social determinants.

Vizlitics' bi-directional engagement platform aims to improve the clinical experience for patients and physicians alike, says CEO Tarun Kumar.

Its browser-based software, using the Coviu platform, can be accessed from anywhere and can be accessed on mobile devices and smartphones.

Up to 10 patients a day are using an in-house solution to book their outpatient appointments online with Hutt Valley District Health Board (DHB). uBook is a referral management centre developed by the DHB and supported by its IT team. It allows patients to make or change their own appointments online. On average, five to 10 appointments are booked daily and three to five appointments are changed. Numbers have been steadily increasing since it was introduced in 2011. The DHB says uBook was created to enable patients to have more control over the outpatient booking process. “Having this service has meant more people show up for their appointments on time and we have heard from patients who use the system that they like it and the control it gives them,” a DHB spokesperson said. Patients receive a letter with a unique identifier, inviting them to log on to the uBook portal. The identifier only allows them to book into a correctly specified clinic and within a clinically appropriate timeframe. Most outpatient appointments for services in the general outpatients department are available on uBook, while radiology, orthopaedic and some Ear, Nose and Throat (ENT) appointments are not currently available. Hutt Valley DHB associate director of allied health, science and technical Paul Rigby says the portal is great for patients as “they can identify at their convenience an appointment that suits them. “It’s a real enabler of individual choice and if people can choose their appointment time, they’re less likely not to come,” he explained. Patients are also given the option of calling in to the department if they cannot or do not want to book online. This article first appeared on eHealthNews.nz. 

What patients want from a healthcare provider is surprisingly uncomplicated. They want convenience. They want quality care. And they want empathy at a scary time in their lives.