Women In Health IT
Cleveland Clinic is striving to operationalize empathy, which can boost the bottom line, says Executive Chief Nursing Officer K. Kelly Hancock.
Ana Prado, CMIO at Hospital de Cascais in Portugal, says EMRAM emphasized the need for leadership to drive digital transformation and engage clinical champions across the team to ensure data is used effectively to improve patient care.
Karen Appelbaum, director at Providence St. Joseph Health, discusses how technology can be used as an extension of the way to know patients and care for them.
There is much value in having disparate health data – clinical, financial, biometric, genomic, social determinant and more – aggregated in one accessible place, says Kristen Valdes, founder and CEO of b.well Connected Health.
Carrie Davis, director of patient experience at the Hanger Clinic, shares the challenges and rewards of implementing more compassionate and human-centric care.
Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic, says understanding and documenting patients' values and wishes enables providers to more effectively collaborate with patients on their journey.
Patient experience is more than just patient satisfaction surveys, claims Cleveland Clinic Chief Experience Officer Dr. Adrienne Boissy, who sees an evolution on the horizon.
Communication between patients and providers not only is leading to better outcomes, but is also improving safety and making people feel better, says Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience.
Connected Health
Denise Hines, Chief Americas Officer at HIMSS, talks about the need for healthcare IT to take a full look at the patient and what's next in patient empathy and experience.
Pairing clinicians and researchers with the right digital technology will improve outcomes, says Katie McMillan, associate director of the Mobile App Gateway at Duke University Health System.