Patient Engagement

It follows studies confirming that the test is widely inaccurate, giving false negative and positive results, offering an accuracy rate of just 30%.

Boston-area South Shore Health System raised HCAHPS scores for its OB/GYN department with the help of a mobile app providing consistent information to expectant patients.

Also, commercial results of the national testing programme in this week's Healthcare IT News roundup.

Just 36% of people making less than $25,000 say they have access to telehealth, according to a new study, but this percentage increases as income rises.

Leaders from Geisinger, Dartmouth-Hitchcock and other health systems say "transformation" is needed to help providers and their patients weather this storm.

In response to COVID-19, the health system very quickly brought in new telemedicine tech that has enabled 100,000 video visits between March 13 and May 1.

In a HIMSS20 Digital presentation, leaders from Stanford describe how patient experience was improved across primary care and other service lines by developing dynamic dashboards with insights for C-suite, clinicians and staff.

Though mental health professionals say they're mostly pleased with the rapid shift to phone or video services, most plan to return to in-person care once the dangers from COVID-19 have subsided.