Artificial Intelligence

While businesses in other industries are deploying AI to improve consumer experiences, McKinsey and Harvard research shows that many healthcare organizations (HCOs) are reluctant to adopt AI partly because of distrust in the technology. As healthcare continues to transition to value-based care models, patient relationship management (PRM) is essential for improving patient outcomes and bringing financial benefits for HCOs, and AI will become a powerful tool in meeting these goals. This eBook explains how omnichannel, AI-driven virtual assistance supports long-term, meaningful patient relationships.

While patients expect personalized and convenient experiences from their healthcare providers, clinicians need access to patient data and clinical decision support to accommodate greater patient volumes and mitigate workforce shortages.

According to research by the American Hospital Association, growing after-hours workloads and administrative tasks are leading contributors to clinician burnout. ServiceNow's generative artificial intelligence (GenAI) streamlines workflows to help healthcare organizations (HCOs) address these concerns and leverage their existing EMR systems to improve experiences for patients and staff. This ServiceNow article presents the highlights of ServiceNow's HIMSS24 presentation, “Elevating Decision-Making Through GenAI.”

Healthcare organizations (HCOs) continue to face challenges in hiring and staffing retention, compounded by patients’ shifting expectations. Best-in-Class HCOs with “next-gen” patient care programs that deliver excellent clinical results and patient experiences through deploying artificial intelligence (AI) and automation are seeing significant performance success. This eBook explains how Aberdeen’s research identified these Best-in-Class HCOs, as well as defining the technologies these organizations are using to help them proactively meet patient needs throughout the care journey.

The World Health Organization's new genAI chatbot highlights the need for caution and responsibility when deploying and using such technologies.

Discover how two leading healthcare organizations are solving some of the industry’s toughest challenges using AI.  

To help health IT leaders address the risks associated with AI, here are some key steps to help approach digital transformation in a safe and sustainable way.

With generative AI on everyone’s mind, discover how to separate fact from fiction in your healthcare transformation journey. Hear from Oracle experts who will guide you on how to use cloud infrastructure as a foundation to secure and manage your data, a first step in implementing AI to improve healthcare delivery systems.

In this webinar, Intake leaders from three US Healthvest facilities share their experiences in addressing administrative bottlenecks associated with referral management. The panel details their journey from manual processes to leveraging cutting-edge technology to achieve efficient patient intake, resulting in double-digit increases in census, reduced wait times, and happier staff.

"Through my involvement with HIMSS Europe and EMRAM stage 7 validations, I’ve observed that the most successful organisations in healthcare IT are those with a stable, digital-savvy culture."