Patient Engagement

The Taiwanese hospital also looks to expand the generative AI-powered robots across departments.

The technology it's using to reach patients has not only improved clinical outcomes but is also providing tangible financial benefits, while ensuring patients can easily access the care they need.

The goals of value-based care are virtually unattainable without alignment of primary and specialty care, hospital and post-acute care, says HSBlox operations chief Lynn Carroll.

Banner Health's "Text the CEO" program enables patients and visitors to contact executives directly with praise, complaints or other comments regarding their experiences. Amy Adashek-Pinn, senior digital product manager, explains.

The health system's 10-year project uses proven digital tools to help patients with conditions such as hypertension and diabetes better manage their care. Dan Shields, Ochsner's CEO of digital medicine, explains.

UC San Diego Health works with clinicians, patients, designers and IT teams to develop digital tools that improve patient experience, says Keisuke Nakagawa, director of strategic impact at UCSD and a HIMSS25 Changemaker.

CareEvolution's asthma management tool creates a baseline of data and notifies patients of significant changes, helping them better manage their condition, explains Dr. Bronwyn Harris, chief transformation officer.

Cherish Health's tool can help monitor patients who may not want to, or remember how to, enter their own data into a health app, says Sumit Nagpal, the company's CEO.

The hospital's central goal of improving patient engagement and care quality has helped it achieve Stage 7 on the AMAM maturity model and more. Jong-Soo Choi, CTO of the Korea health system and a HIMSS25 Changemaker, explains.

Dr. Colin Banas, chief medical officer at DrFirst, says mental health providers quickly adopted telehealth during the pandemic. Now he says he thinks AI agents can help understaffed offices with triage and prescription management.