Bill Siwicki

Near the hottest of COVID-19 hotspots, the health system helped its respiratory therapists by combining tele-ICU, EHR and remote patient-monitoring technologies.

Chinatown Service Center of Los Angeles converted 80% of acute in-person visits to telehealth in just weeks – and improved timely access to hospital records in the county by 75%.

The health system has experienced a 35% increase in organic traffic to its Find a Doctor search option – and has gained top search engine ranking and self-scheduling wins.

The system is designed to keep consumers away from hospitals if possible, to prevent the spread of the virus, and help overloaded caregivers.

Hospitals often implement new technologies, but remain wed to the old ways of doing things. In a recent HIMSS20 Digital presentation, two experts offered some perspective on effective change-management strategies.

The state’s many health systems put competitive concerns aside for the greater good during a pandemic, using IT to send patients to locations that could best serve them.

In response to COVID-19, the health system very quickly brought in new telemedicine tech that has enabled 100,000 video visits between March 13 and May 1.

The product is designed to address new ONC and CMS rules to implement interoperability and patient-access provisions of the 21st Century Cures Act. The rules promote HL7’s FHIR.

A HIMSS20 Digital speaker lays out the industry developments pushing more healthcare provider organizations to consider multi-cloud technology.

In this special report, seven experts in personalized medicine – from Accenture, CereCore, Chilmark Research, Deloitte and Orion Health – offer best practices for optimizing technology to help health systems advance innovation.