Bill Siwicki
One of the contact center vendor's top executives explains how it's using generative AI with patients – and where employees must be cautious.
There are some key clinical and financial use cases already showing their worth – but while innovation around artificial intelligence is happening rapidly, there's risk in moving too quickly, one physician expert cautions.
But efforts to innovate the patient experience must be mindful of the healthcare workforce.
For example, the Mayo Clinic has shown that 72.5% of remote patient monitoring patients comply with care plan tasks, including taking meds and monitoring vitals. Further, only 9.4% were readmitted within 30 days versus 20% of patients not using RPM.
Virtual care company Teladoc Health works with 50 Medicare Advantage plans. Nine million beneficiaries can access one or more of its telehealth offerings. An expert at the company offers a deep look at the subject.
The Florida health system has converted more than 7.3 million medication instructions without clinician intervention. The prescribing technology was able to infer missing instructions for subsets and identify high-risk medications, improving patient safety.
Since implementing discovery, navigation and merchandising tools, the health system achieved a 300% increase in virtual care capacity and a 12% boost in net new patients acquired. Now 30% of patients are returning within six months of their first visit.
One approach could avoid existing data silos and system-based barriers for information sharing, an expert says, enabling new processes and workflows while offering opportunities for better patient experience and reduced costs.
Geoffrey Boyce, CEO and cofounder of Array Behavioral Care, spells out some of the biggest challenges to virtual mental healthcare – and offers some solutions.
Dr. Holly Yang, board president of the American Academy of Hospice and Palliative Medicine, discusses social determinants of health, equity issues and virtual care – a "game changer" for underserved patients.