Financial/Revenue Cycle Management

The mobile electronic health record company will join EverCommerce's suite of healthcare-focused tools.

In a pair of op-eds published in the Federal News Network, former Veterans Affairs Deputy Chief Information Officer Ed Meagher offered his take on the agency's beleaguered attempts to update its electronic health record system.   In short, said Meagher, the VA's legacy EHR, VistA "needs to be modernized, not replaced."   As he explained, "VistA meets all of VA’s current needs. It does need to be 'replatformed' and key elements need to be modernized, but those efforts were underway, at several orders of magnitude lower cost and risk, when the Cerner system was imposed on the VA.   "No amount of good intentions, hard work, heroic management, relentless oversight or endless funding will be able to overcome the fatal flaws of this massive, misbegotten program," Meagher added.   WHY IT MATTERS   Meagher, who served as deputy CIO at the VA from 2000 through 2006, and briefly as the agency's chief technology officer in 2006, has been a longtime critic of the VA's plans for an EHR overhaul. "VistA represents 30 years' worth of knowledge, experience, data standardization, education, integration, reliability, research, institutional memory and best practices. Much of this will be lost or degraded under the Cerner system," he wrote in his first op-ed, published October 15.   He also called the VA's report following its three-month strategic review "very disappointing," given what he saw as a lack of consideration about the EHR modernization contract. "Instead, a laundry list of high-level issues were identified, and high-level remedies recommended. At the heart of each of these remedies was the belief that better management, better oversight and just plain trying harder would ultimately succeed," he said.   In short, Meagher said, the replacement plan is a "self-inflicted wound that if allowed to proceed will fester, degrade and ultimately critically damage the VA’s ability to meet its mission."   At the same time, he acknowledged in his second op-ed, published this week, that stopping the EHRM program will likely mean lawsuits, criticism and degradation of trust.   With that in mind, he offered VA leadership "specific recommendations," including:   Filtering next steps through a stringent view of what is best for veterans Transparently addressing practical, contractual, political, personal, personnel and organizational issues Examining the source of advice and counsel Protecting alternatives by fully funding and staffing the VistA program office Taking the time to "appreciate what you have" in VistA Turning to a third party for an end-to-end modeling simulation of the proposed solution Identifying the level of risks posed by the interdependencies of systems Engaging with rank-and-file members of the VA team Asking about enduring questions regarding the Cerner system and contract Appreciating the potential consequence if the EHR program fails   "The very best advice I can offer you is that in this moment it may appear that staying the course is your best option and that halting this multibillion-dollar juggernaut would seem like failure and a waste of money and the efforts of many dedicated and committed people. That is not the case," said Meagher.   THE LARGER TREND   VistA has been criticized for being outdated and for lacking ease of interoperability with the Department of Defense.   But, as Healthcare IT News has reported, the homegrown EHR system is relatively well-liked, particularly by its users.   "When people really look at the history of VA, it has over 20 to 25 years of creating health informatics. It's elevated the functionality requirements over time," Deanne Clark, senior health informatics consultant at DSS, said in 2017. "VA has been working with end users to really understand the software and users."   ON THE RECORD   "In the long run, when your servant leadership will be judged, when your pluses and minuses will be summed, it only matters that you do the right thing, for the right reasons, at the right time," wrote Meagher in his second op-ed.   Kat Jercich is senior editor of Healthcare IT News. Twitter: @kjercich Email: kjercich@himss.org Healthcare IT News is a HIMSS Media publication.

Advocacy organizations and business groups, including the U.S. Chamber of Congress, argue that current law effectively prevents employers from offering virtual care to part-time or seasonal workers.

The electronic health record vendor had asked the nation's highest court to review its case against Tata Consultancy Services earlier this year.

The company logged 3.9 million visits in Q3, notching 37% growth from the previous year. But it reported $84.3 million in net loss, compared with $35.9 million for the same period in 2020.

The so-called SUNSET rule would have required the Department of Health and Human Services to review its regulations once a decade.

This week's top stories include a nursing shortage eroding hospitals' financial performance, senior living communities using Alexa at scale, and the VA being grilled over patient safety concerns associated with its EHR modernization effort.

The direct primary care provider group also saved an average of $415 per employee annually for each of its employer clients.