Workflow

A customer-centric approach to patient engagement, along with health plans' abundance of data, can help turn satisfaction insights into actionable workflows, says Enam Noor, CEO and founder of Insightin Health.

Stella Ramette, the company's director of customer relations and sales in Southeast Asia, says InterSystems is gaining insights from the wealth of patient data around the Asia-Pacific region as it takes on interoperability challenges.

Ed Gaudet, CEO and founder of Censinet, says collaboration is key as organized crime shakes down healthcare – resulting in dangerous diversions of care, patient data compromise and loss of resources.

Greg Miller, chief growth officer at health IT vendor Lumeon, says manual methods for coordinating, verifying and advancing steps in a patient's clinical journey are leading to burnout for providers.

To fully realize the benefits of AI in healthcare, it is important for hospitals to pursue systemic changes, with pop health management as an end goal, says Dr. Dhesi Raja, vice chair of the Board of Advisory at HIMSS Asia-Pacific.

Patty Hayward, VP of industry strategy for healthcare and life sciences at Talkdesk, unpacks the results of a recent report, which finds providers struggling with integration of patient-facing tools.

Perspective on minimizing the risks of third-party information sharing from Odia Kagan, partner and chair of GDPR compliance and international privacy for Fox Rothschild LLP.

Electronic authorization can be a boon for hospitals and group practices in more ways than one, says Kristina Hutson, senior director of product development at Availity.

Progress has been made with artificial intelligence and machine learning in healthcare, says Kathy Ford, chief product and strategy officer at Project Ronin, who notes that some stakeholders are still risk-averse.

Lauren Ruane, co-head of Healthcare for J.P. Morgan’s Middle Market Banking & Specialized Industries, explains how the firm works to understand physicians' needs when developing financial tools and automating back office functions.