Cloud Computing

One CIO names the technologies and leadership strategies he'll be focused on this year: platform design, 'Virtual Care 3.0' and more.

Community Health Systems (CHS), located in Franklin, Tennessee, is one of America’s leading operators of general acute-care hospitals. After replacing its legacy IT service desk tools with ServiceNow® IT Service Management, CHS turned to ServiceNow® IT Asset Management to help manage its software assets. At the time, CHS was tracking software assets manually using spreadsheets. This meant the inventory was incomplete, inaccurate and out of date, making it difficult to challenge vendor audits and leaving CHS exposed to compliance risk. ServiceNow helped CHS take more control over its software purchasing path so it could have better conversations with vendors.

Before disasters, such as tornadoes or wildfires, communities should consider designating municipal buildings as "generator and telehealth zones," where equipment and virtual-care kiosks can be moved.

Hundreds of healthcare and life science organizations partner with DocuSign to simplify operations and deliver better experiences for patients and physicians. The DocuSign Agreement Cloud makes it easy for patients, physicians, researchers and vendors to securely interact and complete agreements in an accessible way regardless of location. DocuSign has helped customers from small biotechs to large multinationals adhere to compliance standards like SOX, 21 CFR Part 11, Annex 11, HIPAA and SAFE-BioPharma, and to provide multiple layers of verification and encryption to protect sensitive data.

The COVID-19 pandemic and the resulting migration to remote services have ramped up the pressure on healthcare organizations to retain existing patients and attract new ones, as well as to reduce the burden of manual paperwork on clinicians. DocuSign has conducted research on the challenges, opportunities and costs involved in streamlining the intake and consent processes. Adopting e-signature is a major step towards reimagining the patient, clinician and staff experience.

The COVID-19 pandemic accelerated digital transformation across every industry, including healthcare. As more organizations adapt to a remote work environment, they are replacing time- and labor-intensive manual processes, particularly agreement processes, with modern digital solutions that can be effectively used by anyone, anywhere. DocuSign has studied how business leaders are using e-signature technology and other digital tools to meet new challenges.

As healthcare and life science organizations invest in digital technology, they may be overlooking one critical area: patient documentation. When patients fill out paper forms that then must be manually input by staff, this can cause delays and introduce errors into the data. DocuSign’s paperless eSignature solutions for patient onboarding can streamline critical healthcare and life science processes for a significant savings of time and money.

Healthcare organizations need to be nimble and efficient to recruit the best talent in today’s competitive market. Upgrading to a fully digital staffing process can make the recruiting and onboarding process more efficient, reduce search time and costs and delight candidates.

The COVID-19 vaccine rollout has presented significant challenges to public health departments to enroll and onboard providers. In turn, local healthcare facilities needed to develop processes to manage and distribute vaccines. Automating and digitizing forms and workflows for obtaining patient consent, verifying eligibility and managing vaccine records creates a faster, safer and more efficient patient experience that maintains compliance with HIPAA and PHI regulations.

The Centers for Medicare and Medicaid Services have announced their initiative to turn healthcare offices into “fax-free zones” in favor of automated systems. Both payers and providers spend large amounts of time reviewing prior authorization paperwork and communicating via phone, fax and snail mail, which can cause significant delays in patient treatment. By digitizing their systems of agreement, payers and providers can dramatically reduce their cost structure, as well as lower the risk of errors and treatment delays so patients get the care they need when they need it.