Kyruus

The COVID-19 pandemic forced healthcare organizations to shift priorities, adapt their patient access strategies, and reimagine the future of healthcare delivery. It has also caused consumer preferences and expectations for accessing care to change. To understand the pandemic's lasting impact on decision-making and patient loyalty, Kyruus surveyed 1,000 people about everything from virtual care and vaccine access to preferences for accessing future care.

Using technology to modernize the way consumers access care is a key priority for healthcare CIOs and their organizations. To help them move the needle on digital access initiatives, Kyruus collected insights from their work with CIOs from dozens of health systems and a dedicated focus group into a guide with four key considerations for leading digital transformation.

Do you know how patients feel about virtual care? Prior to COVID-19, it lacked broad adoption. Today, 72% of patients report having had their first virtual visit during the pandemic and the vast majority now seek it as a standard part of their future care.

The need for accurate, up-to-date information about providers and healthcare services is now more important than ever. With more consumers turning to the internet to look for healthcare information, especially around COVID-19 care, organizations need a flexible digital strategy to respond.