Success Stories & ROI

Clinical decision support technology has enabled automatic inclusion of risk results in the health system's reports. Among many other improvements, the ability to stratify patients earlier and more accurately allows staff to provide additional care before cancer is detected.

The technology it's using to reach patients has not only improved clinical outcomes but is also providing tangible financial benefits, while ensuring patients can easily access the care they need.

Compared with patients not using virtual care, patients using telehealth for knee replacement rehabilitation recover faster, report significantly less pain, show greater improvements in range of motion – and incur $2,460 less in total care costs.

The health system's cloud migration team took learnings from the effort and spun them out into OptaFi, which offers best practices and technical capabilities for moving Epic EHR workloads from on-premise to the cloud. Sentara's CTO gives an inside look.

Physicians at all eight of its hospitals can use one viewer to see almost all clinical imagery. Patients can view images in the patient portal, too – and 11,000 do so each month.

With the EHR technology, the health system achieved a new patient acquisition boost of 19% through its website and has quadrupled its online booking completion rate.

The new telemedicine site offers extremely short wait times and enables providers to see nearly twice as many patients as they would in the same period for in-person visits. And it beats the overhead and infrastructure costs of a new physical location.

The 13-hospital network's CDS system also maintained stable patient experience scores – and data validated that cost reduction was achieved without compromising quality of care.

Sherene Schlegel, RN, chief operating officer and chief nursing officer for virtual care and digital health at the 51-hospital health system, offers a tour of its comprehensive telemedicine offering. She explains the program's evolution and highlights big results.

The provider organization has seen an increase in clinically appropriate interventions, a reduction in time to treatment, and increased efficiency in radiology workflows. The AI chief offers a deep dive into this AI technology success.