Patient Engagement

Algorithms and large language models are already transforming healthcare processes across many use cases. Here's how some pioneering health IT leaders are using AI today, and how they're planning for the future.

In buying the real-time monitoring and patient engagement platform to unify disparate sources of health information, Samsung Electronics says data flowing from wearables could help improve clinical insights and prevent patient care delays.

Data from this past year showed that 65% of individuals accessed patient information online at least once in the past year, up from 57% in 2022. Those managing chronic conditions or recent cancer diagnoses are even more engaged, says ASTP/ONC. 

Makati City has invested over $60 million to launch an integrated 24/7 digital healthcare system. 

Also, Te Whatu Ora Health New Zealand has started implementing a new mobile emergency response module.  

Casey Williams, senior VP of patient engagement at RevSpring, explains why customer service representatives need the ability to understand data intelligence the moment they're talking to the patient.

This month, companies including Oracle, Medtronic, Atropos, Elation, LeanTaas, Palantir and more released artificial intelligence and virtual reality enhancements that offer health systems a menu of efficiency tools. 

A new tool can provide healthcare customer service representatives with real-time financial data on patients to guide more empathetic conversations about payment options, says RevSpring President Nicole Rogas.

Seventy percent of calls require no human intervention. Data is free of human error. Providers save more than two hours per day. Staff no longer are tied up on calls and patients are kept out of phone trees – no one is placed on hold.

Providers need to listen more carefully to patient feedback, and to be more discreet in how they respond online to avoid potential HIPAA violations, a broad new analysis of review scores shows.