Michalene Elliott Kinsler is a senior director at Damo Consulting, a growth strategy and digital transformation advisory firm that works with healthcare enterprises and global technology companies. A professional with both an engineering and clinical background, she has more than 25 years of healthcare experience with a primary focus on helping organizations develop their digital strategies and successfully leverage innovation.
Healthcare organizations face risk in not delivering exceptional consumer experiences. Those that don't prioritize customer relationship management may find it harder to maintain their competitiveness.
