AI & ML Intelligence

Artificial intelligence has elevated the quality and efficiency of documentation, improved the completeness of that documentation and reduced charting time significantly. It has also enabled more attentive and personalized care.

Seventy percent of calls require no human intervention. Data is free of human error. Providers save more than two hours per day. Staff no longer are tied up on calls and patients are kept out of phone trees – no one is placed on hold.

Yesha Patel, from Keck Medicine of USC, offers a sneak peek at her HIMSS AI in Healthcare Forum presentation, which shows how the health system has pulled off major implementations of AI technologies both acquired and homegrown.

Dr. Ronald Rodriguez of The University of Texas Health Science Center at San Antonio shows how medical education today can benefit from additional work in AI and discusses how his groundbreaking dual degree program may influence the industry.

Artificial intelligence alone is not the answer, says Charles Worthington of the U.S. Department of Veterans Affairs. Connecting AI-enabled insights like risk scoring to a larger healthcare program is what helps move the needle on outcomes.

Dr. Natalie Pageler, CHIO at Stanford Medicine Children's Health, discusses some factors for artificial intelligence deployments in this complex care modality and describes how applications such as ambient AI differ in pediatric and adult settings.

Lurie Children's Hospital CAIO Rajiv Kolagani says managing artificial intelligence is both an art and a science – and requires buy-in from everyone. He points to one recent win among several: an AI-powered system that reduces chart review from days to minutes.

Empowering patients with a broader and more inclusive view of what's possible can lead to more personalized care, says one CEO. Failing to do so means AI will always fall short of its true potential to support better outcomes.

"These are real lives, potentially extended or saved because an AI system surfaced the right data at the right time, and our teams were equipped to act on it," says the health system's COO. And the tech has helped boost the case closure rate by 50%.

"By making it faster and easier to use the most up-to-date guidelines at the point of care, we anticipate a more consistent application of best practices, which can contribute to improved patient trajectories," says the hospital's CMIO.